AdultDropShop.com has an unconditional 100% customer satisfaction guarantee on all orders.

For any reason, you become dissatisfied with one of your purchases within 30 days you may return the item to us for a replacement, substitute or in-store credit.

In the event your item is defective due to a manufacturing defect, we will replace your item free of charge and ship your replacement right away.

To return an item please contact our customer assistance representatives by calling toll-free to request a return merchandise authorization form. You may also login into your account and complete this request online 24 hours a day 7 days a week. If you have any questions about returning an item please contact our experienced customer assistance department.

PLEASE NOTE: We CANNOT accept items that have been opened, or used for a refund. Used and opened items can be replaced with the same or like item. If your packaging shows signs of defect or damage, please do not open the item. Simply contact customer service for an RMA (Returned Merchandise Authorization) form. In most cases, your replacement item will be on it’s way to you before we receive your return.

Please allow up to 2 weeks for us to receive and process your return.